Re: Rockford Racecraft is trying to rip me off.
Every wonder what a business does (well this is how RR does it) with your deposit? They obviously use it for everything except your truck. I do understand there are operation cost...but Reffett had 18
SYTY's at his shop when I dropped mine off. If all of those 16 people had paid their 60% deposit as I had....I would think there would be enough money to get SOMETHING finished. Mine was probably used for his bear hunting trip to Canada with his father. Anyway...read on as Reffett explains.....
-----Original Message-----
From: Rockford Racecraft <greffett@rockfordracecraft.com>
Sent: Thursday, August 21, 2008 8:59 PM
To: Don Nelson <americanmuscle1@verizon.net>
Subject: Re: Hi Don,
No problem Don,
Your motor will be in the next group of four that I am working on. I have more than four to do, but cash flow constraints dictate I stick to four for now.
I know you'd like me to commit to a timeframe, but I can't just yet. Best I can do is keep in routine communication, and let you know how it is progressing. I know its been a long time, but it has been far longer for most of the others here.
Talk to you again soon,
Guy
----Original Message-----
From: Don Nelson [mailto:americanmuscle1@verizon.net]
Sent: Monday, August 25, 2008 7:31 PM
To: Rockford Racecraft
Subject: RE: Hi Don,
Hello Guy, first off I would like to thank you for making my build one of the four that you are currently doing. I don't own or run a business but I am not sure I understand the "cash flow constraints" thing. I guess I thought the 18 other trucks would have paid their 60 percent as I did.
Anyways, thanks again for making mine one of those 4. I was curious if you were running regular business hours this week except for Sat. Because of the RR BBQ? I am trying to get up there one day this week to do some cleaning on the truck, as I am sure the paint is begging for some care. I would like to come up Sat. But that is not looking like a good day for me. I kind of wanted to meet some of the people. Maybe another time. If you could let me know I would appreciate it, thank you, Don
-----Original Message-----
From: Guy Reffett <greffett@rockfordracecraft.com>
Sent: Tuesday, August 26, 2008 10:17 AM
To: 'Don Nelson' <americanmuscle1@verizon.net>
Subject: RE: Hi Don,
Hi Don,
What happens with deposits people pay is they obviously all go into the same account and are used to begin to buy parts, accessories, etc. That money also is used for operating expenses for the business, utilities, salaries etc.
What has happened lately, is that with so many pieces and parts proving difficult to get, we have explored alternative avenues to obtain parts with has included commissioning our our manufacture, some fabricating and the like. That has all cost boatloads of up front money. Not to mention having bought many of the available parts we need for builds, but at the same time those trucks can't be finished until we get ALL the necessary parts. So it's a more cash goes out than comes in story and it makes for a very grumpy business owner! LOL!
What makes it worse is that by the time we finish a truck, the deposit doesn't even cover the parts usually. Our margin is so low to be competive and economical enough for people to afford it, that we are in the hole by the time of completion. It isn't until the truck is delivered that we me make back our money and obviously, our profit.
So you can see that we are always VERY anxious to complete trucks. SY/Ty's are our bread and butter and engine rebuilds are our most profitable enterprise, so they always get priority.
I hope that this explains some of the realities we have here and maybe helps you understand why this process takes so long.
Sorry you can't come Saturday. I thought I had seen your name on the list of attendees. We are open as usual til Saturday, and had actually intended to wash all the trucks (your's included) and had planned to put a coat of wax on it since I knew you were concerned about it. You are certainly welcome to come up anytime this week if you'd like.
I had noticed on your truck that the front of the tonneau cover's stitching was starting to unravel. Looks like there will be a gap there soon.
Let me know if you plan to come up.
Guy